Policies
Complaints Procedure At our practice, we are committed to providing the highest standard of care and creating a positive experience for every patient. We welcome feedback, as it helps us understand where we are doing well and where we can continue to improve. If you have a concern or complaint about any aspect of your care or experience with us, please let us know as soon as possible. Our team will listen carefully, treat your concerns with respect, and work with you to find a resolution. How to raise a complaint You can share your concerns by speaking with a member of our team in person, by telephone, or in writing. We kindly ask that you provide as much detail as possible, including your name, contact details, and information about your concern, so we can investigate it thoroughly. What happens next We will acknowledge your complaint and aim to investigate it promptly and fairly. We may need to review your records, speak with members of the team involved, and gather any relevant information to fully understand what has happened. Once our investigation is complete, we will provide a response explaining our findings, any actions we have taken, and any improvements we can make moving forward. Our commitment to you We value the trust our patients place in us and are committed to handling all feedback with openness, professionalism, and confidentiality. We will always aim to resolve concerns directly and ensure that every patient feels heard and supported. If you are unhappy with the outcome of your complaint, we will provide information on the next steps available to you, including contacting the relevant external organisations.
At our practice, we are committed to protecting your privacy and keeping your personal information safe. This privacy notice explains how we collect, use, store, and protect your information when you receive dental care from us. Information we collect To provide you with safe and effective dental care, we collect and process personal information including your name, contact details, date of birth, medical history, dental records, treatment information, and appointment details. We may also collect information relating to payments, correspondence, and feedback you provide. How we use your information We use your information to: Provide and manage your dental care and treatment Maintain accurate dental and medical records Contact you regarding appointments, treatment, and important updates Ensure your care is safe, appropriate, and personalised Process payments and manage our services Meet our legal and regulatory obligations Your dental records are kept confidential and are only accessed by authorised members of our team who need this information to provide your care. Keeping your information secure We take the security of your personal information seriously. We have appropriate systems and procedures in place to protect your data from unauthorised access, loss, or misuse. We ensure that all members of our team understand their responsibilities regarding confidentiality and data protection. Sharing your information We will only share your information when necessary and appropriate to provide your care, such as with other healthcare professionals involved in your treatment, or where we are legally required to do so. We will always respect your confidentiality and only share the minimum information needed. Your rights Under data protection laws, you have rights regarding your personal information, including the right to access your records, request corrections, and ask questions about how your information is used. If you would like to request access to your information or have any concerns about how your data is handled, please contact our practice team. Contact us If you have any questions about this privacy notice or how we manage your information, please contact the practice and we will be happy to help. We may update this privacy notice from time to time to reflect changes in our services or legal requirements.
