Alma Dental Practice
To our valued patients,
Firstly, we hope you and your loved ones remain safe and well. It’s been a long time, but we’re really pleased to inform you that we are beginning a phased reopening of the practice from Monday 8th June.
We have been overwhelmed by your support during the lockdown period and ask that you bear with us whilst we welcome you back into the practice.
Through this time we have been supporting and caring for you through our telephone triage system but rest assured, in the background, we’ve been working tirelessly and continually reviewing guidance to ensure that as we reopen, we do so with new operating procedures and protective equipment that ensures the safety of our patients and our staff.
Whilst many things may have changed over recent months, what hasn’t, is our commitment to you and delivering the highest standards of patient care. Planning our return to work has been ongoing for some weeks now and we have updated our operating procedures, increased our safety protocols as well as purchased enhanced PPE.
As a result of these increased protocols, your next visit to the practice may look and feel different. Our team members will be wearing enhanced PPE, we will of course be promoting social distancing and your journey through the practice may be different.
As expected, there are many of you who are eager to be seen and we will endeavour to get to you all as soon as we can. If you’re looking to schedule an appointment, there are a couple of ways you can reach us:
- The first & best way is to email us at firstname.lastname@example.org. If you are having a problem, putting “Dental Problem COVID19 Triage” in the subject line will help us process your request as soon as possible
- If you are having an urgent problem, suffering from severe pain, swelling or trauma call us on 0191 257 4338 during normal opening hours which are Monday to Friday 9am to 5pm.
- Please understand that we are doing our absolute best to accommodate all patients that require an appointment. However, due to the current guidelines and requirements, we are not able to treat as many patients within a day as we could previously. We are doing everything we can to see all of you as soon as possible. We appreciate your patience.
Initially we will be prioritising those patients who have had or are still in severe pain – we have a list of patients who have contacted us to use the emergency triage service during the lockdown period and we will be contacting you shortly to discuss your current needs.
Thereafter we will begin to reschedule routine appointments – we have a record of all appointments that have been cancelled because of the lockdown. We will be in touch to arrange appointments, and we will ensure every patient is seen as soon as possible.
To help us deliver this care in a timely fashion, we are hoping to provide extra clinics by increasing our opening hours.
Finally, thank you again for your loyalty and patience throughout this pandemic – we truly are grateful for your support and cannot wait to get back to seeing and treating our patients.
If you have any questions please get in touch and for now stay safe and well!
We look forward to seeing you soon,
The Team at Alma Dental
Proudly serving the North East for over 80 years…
Alma Dental is an independent family dental clinic based in North Shields. Our dentists provide high-quality family dental care and free NHS dental care for children, in our friendly, accredited, modern well equipped dental surgery.
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Our dedicated staff promote dental health at all times and we always put our patients first. From the very youngest patient to the oldest, we strive to give every patient personal focused care and advice, to help maintain a healthy smile for life.
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